Please take the time to read our policies and if you have any questions please call us at 778.426.1800 or email
Holidays
Statutory holidays are observed with the exception of Family Day in February.
Lessons are scheduled on school Pro-D days and Halloween. Makeups will not be considered for lessons missed on these days.
Please see YEARLY CALENDAR if you are unsure of specific holiday closures.
Any changes in school district calendars during the school year do not effect the P.A.M.A. lesson calendar.
Lesson Materials
Cost of lesson materials is not included in lesson fees. Necessary materials will be recommended by your teacher. All P.A.M.A. students receive 10% discount on music books and accessories from our Student Store.
Missed Lessons
There will be no refund or credit for missed lessons. Teachers may consider scheduling a makeup lesson due to illness or family emergency only, as time permits. Any makeup lessons are solely at the teachers discretion and dependent on their own scheduling constraints. Students are asked to avoid coming to lessons if they are ill in consideration of others health. Teachers may schedule a maximum of 2 makeup lessons per semester (Sep-Jan, Feb-Jun).
Any lessons missed by the teacher will be made up during the calendar year. A substitute teacher may be provided in the event of a teachers absence.
Please note: Lessons missed because of school Pro-D days, Halloween, school days off, and sports conflicts will not be considered for makeup lessons.
Early Withdrawal
Students wishing to withdraw from lessons prior to the end of the term will be required to give one months written notice (after the minimum 3-month term). We will also accept notice by email. The one months notice will go into effect at the beginning of the next calendar month. * Notice of withdrawal is only accepted to April 1st.
Inclement Weather Closings
We reluctantly cancel classes due to inclement weather. Because road conditions may change during the day, do not assume that P.A.M.A. will be closed based on the morning closing of local public schools. By the same token, if road conditions worsen during the day, please check with us before heading out. Announcement of closings are recorded on our voice-mail at 778-426-1800. One makeup lesson for snow days may be given only if time allows. Please note: there are no refunds or credits for cancelled lessons due to snow.
Suspensions
P.A.M.A. reserves the right to discontinue any student whose behaviour or attendance is unsatisfactory, or whose payment is in arrears.
Unattended Minors
P.A.M.A. does not assume any responsibility for the well-being and safety of minors who are left unattended on the Academy premises.